Vuitton Sucks Customer Reviews and Feedback
Louis Vuitton Malletier, commonly referred to as Louis Vuitton or shortened to LV, is a French fashion house and luxury retail company founded in 1854 by Louis Vuitton. The label's LV monogram appears on most of its products, ranging from luxury trunks and leather goods to ready-to-wear, shoes, watches, jewelry, accessories, sunglasses, and books. Louis Vuitton is one of the world's leading international fashion houses; it sells its products through standalone boutiques, lease departments in high-end department stores, and through the e-commerce section of its website. For six consecutive years (2006–2012), Louis Vuitton was named the world's most valuable luxury brand. Its 2012 valuation was US$25.9 billion. The 2013 valuation of the brand was US$28.4 billion with revenue of US$9.4 billion. The company operates in 50 countries with more than 460 stores worldwide.
Louis Vuitton has bad quality products with flaws and they charge extra to repair, Makakola claims on productreview.com.au
"Very bad quality. Paid $995- for a Xmas special Sarah purse. 18 months on - the images are peeling off, the stud has fallen out so does not clip closed. LV wants to charge to repair the stud and can do nothing about the peeling. What sort of quality are you getting from LV? When you spend 1k on purse/wallet, I don't think it's unreasonable to expect a few years (plus) from it."
Current Employee - Client Service Advisor says"terrible work environment, favoritism, modern day slave shop, no promotion for blacks treated unfairly, no set schedule, director runs dictatorship"
Former Employee - Client Advisor says"Shocked LV laid off so many employees during a pandemic."
Former Employee - Anonymous Employee says"Was led to believe job was temp to hire. While coming back from lunch I could not get into the building due to them cutting it off. After going to HR, She mentioned I was wonderful but they simply hired too many people."
Client Advisor says"Lack of managers to help new hires. Managers suck"
Former Employee - Client Advisor says"You need to make your sales goals or else they will let you go in a matter of a year too much micro management"
Former Employee - Client Advisor says"FAVORITISM at its finest at this place! must kiss the directors you know what (senior manager is his bff & they talk behind your back), RTA finally work home, but before that it was a pain dealing with them daily, management turnover is just as high as the people who sit on the floor with headsets on listening to these aristocratic annoying & entitled clients! repairs are constant on LV merchandise because it’s just thrown together & highly overpriced. I’ve never worked in an environment that had so many people out on “mental health” leaves it’s ridiculous."
Current Employee - Client Service Advisor says"Team Managers disappear during working hours. They're not there to support you with customer concerns needing escalation or work questions. They literally disappear during work hours leaving no support for the telephone team. They actually leave the worksite. The Dallas Call Center Team Managers get bonuses based on your phone sales. Sales drop when Team Managers disappear and don't support their staff. This is when Team Managers start letting workers go because they're $$$ bonuses are directly tied to your sales. The Team Managers start behaving like bullies and gossiping about Client Service Advisor employees who are low in sales. Maybe if they stayed in the office while on the clock than they would understand why sales are low.....the phone is not ringing like you think, but would you know when you disappear."
Former Employee - Team Lead says"Work and life balance does not exist. Management is hired from TJ Max. Store managers have never worked for ultra high end brands and get dumped into a Louis Vuitton Store to run. The Human Resources team is a complete joke."
Former Employee - Artisan says"No flexibility and Incompetent management"
Former Employee - Client Advisor says"Micromanaged, unrealistic goals/sales expectations, capped discount, low commission"
Magasinière polyvalente (Former Employee) says"Traité sans aucun respect, la pression morale est bien présenteAucunTellement"
Future Client Advisor (Former Employee) says"Don’t expect a job at LV Westchester if you’re African American. The store manager only hires a “certain type”. Even if you have all the luxury experience, she will not even interview you. They honestly need to hire a new store manager!!NoneDiscrimination towards minorities"
Client Advisor (Current Employee) says"No work/life balance. The schedule changes every week unless you're no longer seasonal and you make a request which is not garranteed. There's a lot of management turnerover and your tasks and responsibilities increase all the time without a change in your compensation."
Sécurité (Former Employee) says"Aucun respect pour lettre humain Matériel nul limite ne fonctionne pas Poste de travail qui consiste à faire le pots de fleur aucun intérêt.."
cosedora (Former Employee) says"Hablo como valoración personal,he estado trabajando en muy variados sitios durante toda mi vida, y este fue sin lugar a dudas el peor trabajo de mi vida, compañerismo regular, como en todos los trabajos hay de todo, buenas compañeras, pelotas que son capaces de pisar a cualquiera, que es lo que más vi allí,y sobre todo vi mucho miedo, nadie hablaba ni se quejaba por que da igual los años que lleves , te llaman al despacho, toma tu finiquito y adiós, lo vi tan penoso,no me daba ni rabia solo pena,hay muchos grupos y cada grupo una encargada , si pillas una encargada buena, lo llevaras bien, si pillas una de lo peor como yo, estas perdida,ya me dijeron,esta siempre tiene enfilada a una y te ha tocado ,la verdad es que por 900 euros no vale la pena, cada día lloraba una distinta de la presión que había,venia la encargada y decía al grupo , cada hora, me han dicho los de arriba que empiece a dar nombres, y ya estaba todo el mundo acojonado,ojala que esa encargada ya no este allí,no se si habrá mas encargadas como ella, solo estuve en ese grupo,pero si vi alguna de otro grupo llorar, no se el motivo, yo por mi oficio nunca me falta trabajo, pero hay gente que no tenía otra cosa y tenía que aguantar, me da mucha pena.El comedor estaba bienDemasiados"
Client Advisor (Former Employee) says"The turnover is high so they are constantly hiring people to fill those seats. Training is decent but you will quickly find out how it really is once you get to a desk.You will get tired of hearing clients complain about not being able to obtain particular items. You will get tired of the clique-ish behavior. You will get tired of receiving different answers to the same question. Take the job if you need to now but be planning your exit. The job itself is just dumb."
Client Advisor (Current Employee) says"If you want the job to take up all of your time and drain you. If you want the job to stress and depress you . They don’t care about their employees at allNothingEverything"
Client Advisor (Former Employee) says"I worked for Louis Vuitton as a top million dollar seller for over 3 years. You will be pressured to sell 400k a quarter. You’ll receive about 0.15 ( Fifteen Cents for every $1000 bag you sell. Let’s do the math ( 300 dollar commission check) Do you enjoy set schedules? BAHAHAHAAHABAHAhAHbAh Any who apply at your own discretionN/aManager are not empathetic"
Operaria de producción (Former Employee) says"Te exigen muchísimo para lo que pagan ,los turnos son fijos ,de 14:30 a 11 noche sin posibilidad de cambiarlo. Mis superiores no respetaron mi discapacidad me apretaba al máximo sin contar mis limitaciones .Lo que prima es el peloteo y el cotilleo con la encargada.Feliz que se acabase mi contrato,fue decepcionante trabajar allí."
Client advisor (Current Employee) says"Horrible management! Horrible atmosphere! Horrible people! No internal advancement.Been in the business for over 20 years and had never seen things so backwards in all my life."
Artisan (Current Employee) says"Horrible management! Horrible atmosphere! Horrible people! No internal advancement.Been in the business for over 20 years and had never seen things so backwards in all my life.NonEverything...stay away"
Artisan (Former Employee) says"In my time at Louis Vuitton, what was quite visible is that the highest incompetence starts with upper management down to low management. Many that look downright miserable working there. Looking at you as well HR. And the worst offenders are those who have been with the company many years. Not only are they downright unfit to lead and inspire, but lack the back bone to do what is fair. This is why the workplace culture is toxic and people here do as they please. New people don't stand a chance and if they do stick around it isn't for long. I'm surprise the company hasn't gone down under, I suppose they got their team of lawyers and PR to thank. Being there it's easy to see that Louis Vuitton prides themselves in the quality of products, but I've seen inferior products pass and go directly to the store. I've seen firsthand how people there don't care and deliver sloppy work. And guess what that work somehow makes it to the store. Overall, it's a horrible place to work at. Avoid this modern sweatshop at all costs."
Vendeuse (Former Employee) says"J’ai pas aimer la responsable qui aimait seulement les filles de façon abusive.Les vendeurs et vendeusesLa responsable (Anne Sophie)"
Irving, Texas - Account Executive (Former Employee) says"This is a slave job and the managers will not respect you. You could park at a bad angle in the parking lot and get fired. I would never defeat this job to anyone it is borderline inhumane.Maybe subway and that’s if there’s any left overManagers, no knowledge, no benefits, cut throat, open till midnight"
Logística y almacén (Former Employee) says"Entre muy ilusionada y salimuy decepcionada. Es una empresa secta donde te forman mentalmente, es una presión increíble la que llegas a sufrir por un sueldo que no vale la pena. El trato que me dieron persónalmente fue muy hipócrita y falso. Lo único bueno que me llevo fue las buenas compañeras que tuve.EstabilidadSueldo mínimo, presión maxima"
Associate (Former Employee) says"The director runs this business very poorly. There is no care for employees. I wouldn’t recommend working here for anyone unless you want to revisit your high school days. The director as well as the managers are very cliquey. They will gang up on you, micro manage you, and talk about you when they think you’re not around. VERY UNPROFESSIONAL, A HOSTILE WORK ENVIRONMENT, TREAT THEIR EMPLOYEES HORRIBLE."
Luxury Customer Service Advisor (Former Employee) says"Not a great experience. It started out great and all of our promises were being fulfilled until our San Fransisco location closed down. Managers didn’t care about the growth of employmees. Promises became unfulfilled, customers were always unhappy, managers were not qualified to be there. The pay was unfair based off of favoritism. The reviews of this place can most definitely back me up. I was there from the very beginning, when we first opened our Dallas Client Services Center up. I loved the job but not so much the staff.Customer interactionPoor management and organization skills."
Artisan (Current Employee) says"Sucks bad supervisor poor pay, they treat you bad, everyone hates working there. All they care about is money money. Poor time off all supervisor are on different pages"
CLIENT ADVISOR (Current Employee) says"This company doesn't stand behind their brand. No work life balance at all. All they do is fire upper management, and employees, and hire outside and not within. Director doesn't care about his employees here at client services.at the end of the day everyone wonders what their job title is. They don't appreciate their employees at all.NoneEverything"
Client Advisor (Former Employee) says"You come in, managers suffocate you with all dynamic specific numbers that you did not meet such as cross selling or phone outreaches but never acknowledge what was accomplished. Managers like to drive their employees into the ground to always beat the LY. High turnover rate for a reason."
beccy james says"UTTERLY DISGRACEFUL!!!!!! Paid online for a bag to collect in the Birmingham store, Uk. Said it was shipped to the store and ready to collect on the Thursday. I went the following Saturday. Drove an hour and a half to the store as I wanted to look at other products in the store. Got there, had to wait half hour in a que. then Finally get served, only to be treated like an inconvenience and made to feel like I shouldn’t be there. The lady that served me was incredibly rude to me in front of my family who also came along. They were shocked with how rude this woman was. I then get told that the bag should be there but they can’t find it and they don’t know where it is!!!! Needless to say, I left the store empty handed.... I contacted customer services via email for a refund as the whole experience was a disgrace. No response. Contacted them by phone and Evelyn Botch (she was very helpful on the phone) assured me that a refund would be made after 10-12 days. That was a month ago. I’m still waiting for a refund. No bag and I’m £1500 down. Where is my refund!!!! I want my money back, this is theft!!!!!!!!!!!!!! Absolutely appalling!!!!!!!!!"
Jowie Dela Cuesta says"So disappointed to this luxury bag and company louis vuitton. I ordered a bag as a birthday gift to my wife. But when we recieved it its only in a paper bag without a complementary box. And surprised! The bag has scratches and not wrap properly..wth! What happened louis vuitton. Such a bad experienced. Your get a cheap bag now in louis vui tton. Dont buy this cheap bag!"
Fiona Rarn says"How is this company so successful? I truly don't understand... I just bought my first Louis Vuitton bag-- I was so excited to receive it! It came in the mail... with DIRTY MARKS on the inside of the bag and on the dust bag. WTH??! It's a $2000 bag, am I crazy to expect it to come PRISTINE?! The box was in perfect condition, this was NOT an issue with the mail service. I was so appalled! Who hasn't heard the stories that claim Louis has such high standards, they don't let anything out their doors that isn't perfect... As if that wasn't bad enough, their customer service is AWFUL. I emailed them the day I got the bag and texted-- the text sent me back an automated response and closed my ticket. The email never got back to me. I finally called, waited on the line for 30 minutes, spoke to someone who was very unhelpful. All in all, it's going to be such a hassle to exchange the bag. I bought this bag for a specific occasion and I want to use it this weekend, but I was told if I use the bag I won't be able to exchange it (even though I took pictures the day I got it documenting that it came dirty). I either have to go in person to the store, or wait 2+ weeks for my bag to ship back and forth... which means I won't be able to use it for the occasion I bought it for! SO FRUSTRATED! Shouldn't they AT THE LEAST expedite the shipping given that they sent me a DIRTY BAG? Or allow me to use it for my event and then exchange it? It's not like they can (or at least they SHOULDN'T) resell this to someone else! I don't understand a luxury company with such poor customer service. I truly don't get how this company built their brand name."
bennette lomboy says"I purchased over 2K worth of purse at Louis Vuitton but it was poorly packaged with no box, dustbag & ribbon. It was just thrown in a brown box. Unbelievable! I called client services and was promised that they will expedite the box & dustbag because it’s supposed to be a gift but until now I didn’t receive it. I called again today and was told that their distribution center run out of boxes and they don’t know when would it be available. Very disappointing!"